Plans change. This policy explains when refunds may be available and how to request one, so there are no surprises.

Your 14-day right to change your mind

If you buy Futurythm coaching online as a consumer, you will normally have 14 days from the date you make the purchase to change your mind and withdraw from the contract. You do not need to give us a reason. If you want your coaching to start during those 14 days, we will ask you to confirm this when you book. If you then decide to withdraw after your coaching has started, you can still do so, but you may have to pay for any coaching or services that have already been provided. If your coaching service has been fully delivered during the 14-day period, your right to withdraw may end.

Starting your coaching within the 14-day period

When you book, you may see a checkbox that says:

Start my coaching now

☐ I want my Futurythm coaching to start during the 14-day cancellation period. I understand that if I withdraw after the service has started, I may have to pay for the coaching I have already received, and that my right to withdraw may end once the service has been fully delivered.

We will only begin the service during the 14-day period if you have asked us to do so.

How to withdraw

If your purchase is still within the statutory withdrawal period, you can tell us that you want to withdraw by using the Withdraw from this purchase function on our website or customer area. You can also contact us in writing at support@futurythmhub.com.

Please include your name and the coaching service or programme you purchased. You do not need to explain why you are withdrawing.

For online contracts, EU rules require the withdrawal function to remain continuously available during the applicable withdrawal period and to be clearly accessible to the consumer. EUR-Lex

What happens after you withdraw

We will confirm that we have received your withdrawal request. If no part of the coaching service has been provided, you will normally receive a full refund. If some of the service has already been provided because you asked us to start during the 14-day period, we may deduct a reasonable amount for the coaching or services you have already received.

Any refund due will normally be made within 14 days of us receiving your withdrawal request and will usually be returned to the payment method you originally used. CCPC

Our 48-hour cancellation policy

Our 48-hour cancellation policy is separate from your statutory right to withdraw. If you need to cancel or move an individual coaching session, please give us at least 48 hours’ notice. If you cancel with less than 48 hours’ notice, the session may be treated as used and may not be refundable. We may make an exception where there are genuinely extenuating circumstances.

Multi-session coaching packages

If you have bought a package of coaching sessions and decide not to continue, the amount refundable will depend on:

• whether you are still within your statutory withdrawal period;
• how many sessions have already been delivered;
• whether you asked us to begin the service during the 14-day period; and
• any specific terms that applied when you bought the package.

Where a refund is due, we may deduct the value of sessions or services already provided.

Missed sessions

Missed sessions are normally treated as used and are not refundable. This does not affect any statutory rights you may have.

If Futurythm cancels a session

If we need to cancel a coaching session, we will offer you another suitable time. If we cannot provide the service you paid for, we will offer an appropriate refund for the part of the service that has not been delivered.

How refunds are paid

Approved refunds will normally be returned to the payment method you originally used. We aim to process refunds promptly and, where statutory withdrawal rights apply, within the legally required timeframe. Your bank or payment provider may take additional time to show the refund in your account.

Your consumer rights

Nothing in this policy limits your rights under Irish or EU consumer law. If the law gives you a right that is more favourable than this policy, your legal rights will apply.

Questions

If you are unsure what applies to your booking, contact us at support@futurythmhub.com.

We will explain what applies based on the service you bought and what has already been delivered. If you are unsure whether a refund applies, contact us at support@futurythmhub.com and we will help you work it out.

Last updated October 1, 2026